GlobalBet FAQ — FAQs and answers all in one place

No, each person may only open one account. If multiple accounts linked to the same person are detected, all accounts may be suspended and balances forfeited. Different members of the same household may open separate accounts, but each must register using their own personal details.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a national ID or passport along with proof of address. You can start playing right after registration, but KYC must be completed before your first withdrawal.

on the Login page Click the "Forgot Password?" link. A reset link or OTP will be sent to your registered email or mobile number. Use it to set a new password. If you don't receive it, check your spam folder.

Yes. You can enable a cooling-off period or self-exclusion from your profile settings. To close your account entirely, contact support. You will be given the opportunity to withdraw any available balance before the account is closed. Responsible Gaming Full details are on the page.

Deposits can be made via mobile banking, e-wallets, bank transfer, credit/debit cards, and cryptocurrency. Secure transactions are guaranteed across all methods. See the full list of available options in the Deposit section of your account.

The minimum deposit amount varies by method. Mobile banking and e-wallets generally start from BDT 200. For exact amounts, check the Deposit section of your account — limits for each method are listed there.

Mobile banking and e-wallet deposits are usually credited within a few minutes. Bank transfers may take 1–3 business days. Crypto deposits depend on network confirmation. If it takes longer than 30 minutes, please contact support.

GlobalBet does not charge any fees on deposits. However, your payment provider or bank may apply their own transaction fees — this is governed by their own policies.

Withdrawal requests are typically processed within 24–72 hours. Mobile banking and e-wallets are usually faster. KYC verification must be completed before your first withdrawal. For more details, Withdrawals page here.

The minimum withdrawal amount varies by method. Generally, you can withdraw from BDT 500 or more. Check the exact limit in the Withdrawal section of your account.

First, confirm that your KYC is complete and that the wagering requirements for any active bonus have been met. If the issue persists, contact support via live chat with your withdrawal ID or the date of the request. Most cases are resolved within 24 hours.

No, bonus balance cannot be withdrawn directly. Bonus funds must meet the specified wagering requirements before they can be converted into withdrawable cash. The terms for each bonus on the Promotions Page is noted.

A welcome bonus is automatically credited when you make your first deposit on a new account. If you have a promo code at the time of deposit, make sure to apply it. Before using your bonus, on the Promotions Page Please read the Terms & Conditions carefully.

A wagering requirement is the number of times you must bet your bonus amount before it becomes withdrawable. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to place BDT 30,000 in bets before you can withdraw. This is a standard condition applied to all bonuses.

GlobalBet regularly offers daily reload bonuses, cashback, and special event bonuses. Loyalty program members receive exclusive offers. To view all current offers, Promotions Page Check back regularly.

Yes, if you want to cancel a bonus you have claimed, contact support. Keep in mind that any winnings earned from that bonus will also be forfeited. It is worth reading the Terms & Conditions before claiming a bonus.

GlobalBet offers thousands of games, including Live Casino, slots, bingo, poker, roulette, blackjack, and more. In the game lobby Browse the full game library. New games are added every week.

Yes, all games are built to be mobile-friendly. They run great in the browser, but GlobalBet App Download the app for a smoother experience. Available on both Android and iOS.

Yes, in Live Casino Real trained dealers host games via live streaming. Watch the action unfold in high-definition video. A stable internet connection gives you the best experience.

In most games, your progress is saved if you get disconnected. Reconnect and you can pick up right where you left off. If a bet was affected, contact support with the time and game name.

Yes, all data is protected through SSL encryption. We do not share personal information with third parties. For more details, Privacy Policy Read.

Change your password immediately and log out of all sessions. Then notify support via email or Live Chat. If 2FA is not enabled, set it up now — it is the strongest protection available.

GlobalBet operates under an international gaming regulatory authority. Regular third-party audits are conducted to ensure secure transactions and fair gaming. About Us The page has more information.

Responsible Gaming The page contains full details on deposit limits, self-exclusion, cooling-off periods, and all other protection tools. If you're struggling to stay in control of your gaming, contact support — we'll help without judgment.